Imagine you've owned your home for four years, taking great pride in the curb appeal and overall appearance of your home, performing maintenance as needed and generally keeping things in tip top shape. The time comes to sell your home, and your prospective buyers ask for a resale certificate from your Cinco Ranch association management.
Depending on whether you live in Cinco I or Cinco II, that could mean either PCMI or CIA Services. Unbenownst to you, you fill out the appropriate form requesting the certificate since you know you've paid your dues on time every year. As part of the resale certificate process, Cinco management also sends out an inspector, (although they won't provide the name of said inspector) and then they send you a notice containing the following language...
"The corner landscaping requires twenty-five 5 gallon size shrubs – there are none. Please
install twenty-five 5 gallon size shrubs."
"The front landscaping requires forty 1 gallon size shrubs – there are four. Please install
thirty-six additional 1 gallon size shrubs."
This is language is from an actual notice sent to one of my clients. There were actually five other items listed on the notice, but these two were the most comical as they point to the absurd requests coming out of the Cinco Ranch compliance department. I called the compliance assistant for CIA handling Cinco Ranch, and she would not provide the name of the inspector who visited the property. One of her assistants only had this to offer:
"Thank you for your e-mail regarding the non-compliance your client received on their home. We do not provide our inspectors names as they are contracted by C.I.A. Services and not by the community."
The Addendum for homeowners associations relating to real estate purchase contracts will be changing next year, with the costs for those resale certificates shifting to the buyers. This a long overdue change, because it will bring more attention to the overcharges by various management companies relating to the preparation of the HOA documents.
Instead of serving the residents of the neighborhoods they oversee, some management companies are tacking on unecessary fees for simple document preparation and inspections. If you've paid your dues on time for years and maintained your home, you would think your HOA would be there to help you when it came time to sell your home. If you live in Cinco Ranch, the operations of the compliance department call that assumption into question.
As a practicing real estate broker, I can appreciate the importance of deed restrictions. I take a rather critical view, however, of abusive and counter-productive policies pursued under the guise of community management.
If CIA's inspectors stand behind their work, you would think they would have no problem disclosing their names. The fact that CIA chooses to keep their identities hidden speaks volumes about what they are doing and the lack of accountability they have to the homeowners they are supposed to be serving.
For all of it's many wonderful assets, the over-reaching compliance department of Cinco Ranch is certainly not one of them. When Cinco's management companies flag perfectly nice, well-maintained homes for supposed non-compliance issues which have existed for years, they are practicing retro-active abuse of power.
I say this because the property in question was actually built in 2007, with the landscaping installed by Village Builders. If the property was non-compliant, you would think the owner would have been told prior to purchase or at least within the first year of ownership. You would be wrong in this case, because this is where the issue of resale certificates comes into play. The order for the resale certificates is another opportunity for the management company to generate profits for the HOA by charging a few hundred dollars for the certificate, along with fees for inspections and re-inspections.
We're talking several hundred dollars in fees before you even get to costs for actually addressing the supposed compliance issues. And if you are wondering, no, that does not include the $300 transfer fee for Cinco. That transfer fee is on top of your certificate fee and inspection fees. Such is the case when logic gets thrown out the window and planned community management becomes planned community madness.
Is your Cinco Ranch home compliant? If you have to order a resale certificate, you may be surprised at the answer!
Updated 11-22-2011 - My clients receive a variance on their property after submitting various forms of evidence outlining the folly of the notice which was issued. After doing some research and photographing various homes in the area, it appeared that none of the roughly 90 or so homes in this section would have met the guidelines requested by CIA. While doing my research, I had the opportunity to speak with a few other homeowners as well, and they were not happy with the over-reaching hand of the HOA.
The builder/developer guidelines are meant to be just that, guidelines. Sending an inspector to count plants and measure the caliper of tree trunks is utter nonsense. I should also point out that the people performing the supposed compliance "inspections" have no objective way of determining a 1 gallon shrub from a 5 gallon shrub which is planted in the ground. Plants grow differently depending on soil conditions and other factors. Unless the inspectors are going dig the plants up and check the root bulb, the whole exercise is a joke.
The point of the matter is that the HOA exists to protect property values and maintain a semblance of order in the neighborhood. When the HOA attempts to retroactively apply updated guidelines to homes that are several years old, a compliance inspection should be a subjective matter. Counting the numbers and sizes of plants is just plain nonsense. More importantly, if the homeowner has been a member in good standing with no documented compliance issues, the owner should not be punished when they decide to sell their home.
It is my opinion that the resale certificates and inspections highlight the broader problem with HOAs, in Texas. When given the opportunity to overcharge for unnecessary services, the HOA will error on the side of revenue. Cinco ranch is approaching a 1000 sales per year. That translates into $175,000 of revenue generated by the resale certificates averaging the cost of Cinco I and Cinco II ($175 per certificate). That doesn't even take into account the subsequent inspection fees which may be piled on as well. In addition, owners are also paying $300 in transfer fees on top of the certificate fees every time a home is sold. That translates to almost half a million dollars in fees generated by the Cinco Ranch HOAs every year due to transfer of ownership!
I have a simple suggestion for the Cinco Ranch HOA. Why not lower the cost of the resale certificates to $50, and do away with most of the "compliance inspections" altogether. The certificates only take about 15 minutes to prepare, and most of the inspections are unnecessary. HAR MLS guidelines stipulate that listings must contain a minimum number of photos, and almost all listings contain photos of the front and exterior of the home. For recent listings, a simple HAR search would tell the management company whether the owner is maintaining the yard. If a drive-by is needed, those visual inspections only need to take a minute or two. Getting out and measuring plants is a waste of time and money for the HOA and the homeowner.
The planned community folly in Cinco Ranch and other master-planned communities in Texas highlights the need for further reform in the industry. When it comes to HOA's in Texas, you are presumed guilty until you prove otherwise. That needs to change, and until it does, homeowners will likely continue to deal with unaccountable companies and individuals wasting their money.